Terms & conditions

These terms apply to everything you buy from Hidden Gem Collectables on this website. Who we are and how to reach us is at the bottom of this page. If you buy from us on eBay or Whatnot, that platform's own terms apply to that sale.

Ordering

• When you place an order and your payment goes through, we email to confirm it. Our contract with you starts then.
• If an item turns out to be out of stock, or its price or description was clearly wrong, we may cancel that order and refund you in full. We'll tell you why.
• Prices are in pounds sterling and include any VAT that applies. Delivery is added at checkout.

Paying

Card payments are taken by SumUp on their secure payment page. We never see or keep your full card details. Store credit can be put towards an order.

The products

• Single cards are described by their condition, for example Near Mint. Where we hold more than one copy, the photo may show one of them, and every copy is in the condition stated.
• Graded slabs come with the grade given by the grading company named on the slab. The grade is that company's opinion.
• Sealed products are sold sealed, as made by the publisher. What's inside a pack or box is random, and we can't promise any particular card.

Delivery and collection

• Delivery options and prices are shown at checkout.
• If you choose to collect from our shop, we email you a collection code when your order is ready. Please bring it with you.
• An order with a pre-order on it is sent in one parcel once everything on it is in.
• If your order doesn't arrive, or arrives damaged, contact us and we'll put it right.

Pre-orders

• You pay for a pre-order when you place it.
• Release dates come from the publisher and can change. If a date moves, we'll let you know.
• You can cancel a pre-order for a full refund at any time before it's sent.

Changing your mind on an online order

You have the legal right to cancel an online order within 14 days of receiving it, without giving a reason.

1. Email us within 14 days of receiving your order to say you want to cancel.
2. Send the items back within 14 days of telling us. You pay the return postage unless the item is faulty or not what you ordered.
3. We refund you, including the standard delivery charge you paid, within 14 days of getting the items back (or proof you've sent them). The refund goes back the way you paid.

Items should come back as you received them. If you open a sealed product, or handle an item more than you'd need to in a shop to look at it, we may reduce the refund to reflect the loss in value — an opened booster pack can lose all of its value.

Collecting an online order from our shop doesn't change these rights. Things you buy in person in our shop aren't covered by the 14-day right, but your rights for faulty items below still apply.

Faulty or wrong items

If something is faulty, damaged or not as described, contact us. Your rights under the Consumer Rights Act 2015 include a full refund if you tell us within 30 days of receiving it. Nothing in these terms affects your legal rights.

Gift cards and store credit

• Gift cards are valid for 12 months from the day they're bought. You redeem one on our website's Gift card page, where its value becomes store credit.
• Store credit is held against your email address, and can be spent on this website or in our shop.
• Gift cards and store credit can't be exchanged for cash.

Discount codes

• One discount code per order. A code's conditions, such as a minimum spend or singles only, are shown with it.
• Codes can't be used on gift cards or raffle tickets.
• We may withdraw a code that's being misused.

Raffles

• To enter a raffle, you answer its question correctly when you buy your tickets.
• Each raffle has a set number of tickets. Your ticket numbers are emailed to you once your payment goes through.
• The prize, the closing date and how the draw is made are shown on each raffle's page. We contact the winner by email.
• You must be 18 or over to enter.

Your account

Keep your password to yourself — you're responsible for orders placed with your account. You can ask us to close your account at any time.

Our responsibility to you

We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or not using reasonable care. We're not responsible for loss that wasn't foreseeable, or for business losses. Nothing here limits our responsibility where the law doesn't allow it to be limited.

The law

These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or of Scotland or Northern Ireland if you live there.

Changes to these terms

We may update these terms. The version on this page when you place your order is the one that applies to it.